Shipment and Returns
Spain, Germany, Sweden, Finland, Denmark, Norway, Austria, Netherlands, Belgium, France, Italy, Luxemburg and Portugal, UK, Switzerland, Brazil, Chile, Estonia, Israel, Japan, Lithuania, Latvia, Russia, Slovakia, Slovenia, Hungary.
Spain: 3,90 EUR for purchases under 60 EUR. Free shipping for purchases above 60 EUR.
Germany, Portugal, France, Italy, Belgium, Netherlands, Denmark, Austria: 7,90 EUR for purchases under 75 EUR. Free shipping for purchases above 75 EUR.
Sweden, Norway, Finland, Luxemburg and Switzerland: 15,90 EUR for purchases under 75 EUR. Free shipping for purchases above 75 EUR.
Orders within Spain are generally sent with Correos Express or Zeleris and international orders with GLS, UPS or DHL. However, we do reserve the right to send our orders with other transport companies we collaborate with.
Spain (Peninsular and Islas Baleares): 1-4 days
Germany, Portugal, France, Italy, Belgium, Netherlands, Denmark,Austria, Sweden, Norway, Finland, Luxemburg and Switzerland: 3-5 days
Delivery times are approximate and we do not guarantee a delivery within above given timeframes.
We do our best to make sure that you are 100% satisfied with our products. However, if you wish to return items, you have the right to cancel your contract with us and return the item(s) within 14 days after your order is delivered. Before returning any item, you must contact us in writing (preferable by email at firstname.lastname@example.org) and state your order number, your name and which goods you would like to return. We will then let you know what the further steps are. We cannot accept items that are returned to us, without the customer providing us with the above mentioned order details.
Items must be returned in original condition and packaging, otherwise we will not be able to accept them and will not be able to offer you a refund.
It is the costumer’s responsibility to return the items. The cost for return shipment has to be paid by the customer and will not be refunded by us.
Please note that all returns must be sent to following address in Spain:
Bailén 11, bajos
After receiving your returned goods, we will check their condition and if the return is accepted, we will refund the amount you paid using the same payment method you used. The refund will include the shipping costs you paid for the initial delivery (us shipping the goods to you), but will not include the shipping costs of the return (you sending back the goods to us). We process returns within days after receiving them, however it can take up to 30 days for you to receive the refund.
Until we receive the returned items, they are your responsibility. We recommend you keep a proof of postage and send with recorded delivery. Lubulona cannot be held responsible for returned goods going missing in the post.
Returns are covered by the Distance Sellers Protection Act. Your statutory rights are not affected. Please also see our Terms and Conditions.
If you receive an item that is damaged or faulty on arrival, please contact us at email@example.com within 7 days after delivery. Please state your order number, your name, let us know which items are faulty, describe the damage or fault (sending a picture will be useful) and tell us whether you want a refund or an exchange. We will then contact you regarding the next steps.
Once the faulty goods have been returned to us and the fault or damage has been confirmed by us, we will offer a full refund including the original shipping costs of the order as well as the shipping costs you payed for returning the faulty items. Please keep a receipt of the shipping charges you paid for the return and send us a copy of it, so that the refund can be organised.
If an item is returned for being faulty, but the fault and damage cannot be confirmed by us, you will not be eligible for a full refund. We process returns within days after receiving them, it can however take up to 30 days after until you receive the money.
Please note that variations in appearance of our products that result out of our use of natural materials, such as wood, are unavoidable and are not a fault. Each piece is unique and appearances will vary from one piece to another and from the pictures that we use on our Website to represent the products. These differences in appearance do not make the item faulty.
If you want to exchange items, please follow our returns process (please see above) for the items you originally ordered and place a new order for the items you wish to exchange them for. If you have any questions regarding exchanges, please contact us at firstname.lastname@example.org.