Terms and Conditions
Throughout this Website the term Lubulona or ‘we’ or ‘us’ or ‘our’ will be used to represent and refer to the owner of this business and this Website Lubulona S.L (Tax ID Nr. :ESB67599795), email: email@example.com, business address: Lubulona, Bailén 11, 08010 Barcelona, Spain and phone number 0034 93 1288 741.
Your Details and Use of Website
The term “user “or “you” or “your” refers to any person using our Website (www.lubulona.com). By using our Website, you declare to always do so in accordance to the law and to not use this Website in any way that might impede, harm or damage the proper functioning of the Website, the rights and assets of Lubulona, its users or any third person. Orders can only be placed by individuals who are 18 years or older and are legally allowed to place orders and enter into contractual agreements.
The user agrees:
- to use this Website only for consultation purposes and/ or for placing legally valid orders.
- not to place any false orders. If we have reason to believe an order is false or fraudulent, we have the right to cancel it and inform the authorities.
- not to post on this Website or to send to or from it any material that discriminates others on grounds of their religion, sex, sexual orientation, race or ideology and/ or any material that is obscene, defamatory, threatening, harassing, abusive, hateful or embarrassing to other users of this Website or any other person or entity.
- not to post any copyrighted material, unless they are the copyright owner or have the permission of the copyright owner;
- not to post material that reveals trade secrets, unless they own them or have the permission of the owner;
- not to post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others.
- not to advertise products or services or to use the Website for any other commercial activities without the prior written permission of Lubulona.
- not to misuse this Website by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful;
- not to attempt to gain unauthorised access to this Website, the server on which the Website is stored or any server, computer or database connected to this Website.
Online Order Procedure
To place an order, you must follow our online order procedure. Please select the products and quantities you wish to purchase and add them to the shopping cart. You will be able to review the cart before completing your order. Once you have added all the products you wish to buy to the shopping cart, you will have to provide us with the personal data we need so that we can process your order. To complete the order, you must tick the box stating that you agree to our Terms and Conditions and then click on the button “Place Order”. After placing the order, you will be asked to provide your payment details with the payment method you have chosen.
Once we register your order, you will receive an email with your order details confirming that we have received your order. After your payment has been confirmed, you will receive a payment confirmation via email. Once your order is packed and has been shipped, we will send you another email letting you know that your order is on its way.
Availability of Products
All orders are subject to the availability of products. If any products are out of stock, we will inform you by email and either offer you an alternative product or a refund. You are free to decline the alternative product.
Prices and Payment
All prices are in EURO and include the applicable VAT but not the shipping costs. Shipping costs are listed in detail in the section Shipment and Returns. Lubulona reserves the right to change prices at any moment without previous notice. The changes will not affect orders for which we have already sent order confirmation emails.
Accepted payment methods are Paypal and Credit/ Debit Cards.
Payment Processing Errors
If there is an error during the payment processing, you will receive an email informing you about the error. If we are not able to process the payment, your order will be put on hold. Please contact us at info@lubulona, so that we can determine further steps regarding your order.
Transfer of Ownership
The goods remain in our ownership until we have received full payment (including shipment costs) from the user.
Our Contract with You
Your contract will be in the same language as the language the Website was set to at the moment of placing the order. Available languages are German, English and Spanish. Our Terms and Conditions are also available in these three languages.The contract text will be sent to you with our order confirmation email and will be saved on our server. If you have registered on as a user on our Website, you will be able to access your order details by logging into your account.The contract between us will only be formed when we send you the shipment confirmation email.
We do our best to make sure that you are 100% satisfied with our products. However, if you wish to return items, you have the right to cancel your contract with us and return the item(s) within 14 days after your order is delivered. Before returning any item, you must contact us in writing (preferable by email at firstname.lastname@example.org) and state your order number, your name and which goods you would like to return. We will then let you know what the further steps are. We cannot accept items that are returned to us, without the customer providing us with the above mentioned order details. Items must be returned in original condition and packaging, otherwise we will not be able to accept them and will not be able to offer you a refund. It is the costumer’s responsibility to return the items. The cost for return shipment has to be paid by the customer and will not be refunded by us. Please note that all returns must be sent to following address in Spain:
Bailén 11, bajos
After receiving your returned goods, we will check their condition and if the return is accepted, we will refund the amount you paid (including the original shipping costs) using the same payment method you used. The refund will include the shipping costs you paid for the initial delivery (us shipping the goods to you), but will not include the shipping costs of the return (you sending back the goods to us). We process returns within days, however it can take up to 30 days for you to receive the refund. We process returns within days after receival, however it can take up to 28 days for you to receive the refund. Until we receive the returned items, they are your responsibility. We recommend you keep a proof of postage and send with recorded delivery. Lubulona cannot be held responsible for returned goods going missing in the post. Returns are covered by the Distance Sellers Protection Act. Your statutory rights are not affected.
If you receive an item that is damaged or faulty on arrival, please contact us at email@example.com within 7 days after delivery. Please state your order number, your name, let us know which items are faulty, describe the damage or fault (sending a picture will be useful) and tell us whether you want a refund or an exchange. We will then contact you regarding the next steps.
Once the faulty goods have been returned to us and the fault or damage has been confirmed by us, we will offer a full refund including the original shipping costs of the order as well as the shipping costs you payed for returning the faulty items. Please keep a receipt of the shipping charges you paid for the return and send us a copy of it, so that the refund can be organised.
If an item is returned for being faulty, but the fault and damage cannot be confirmed by us, you will not be eligible for a full refund. We process returns within days after receiving them, it can however take up to 30 days after until you receive the money.
Please note that variations in appearance of our products that result out of our use of natural materials, such as wood, are unavoidable and are not a fault. Each piece is unique and appearances will vary from one piece to another and from the pictures that we use on our Website to represent the products. These differences in appearance do not make the item faulty.
If you want to exchange items, please follow our return process (please see above) for the items you originally ordered and place a new order for the items you wish to exchange them for. If you have any questions regarding exchanges, please contact us at firstname.lastname@example.org.
Right of withdrawal
You have the right to withdraw from the contract within fourteen days of conclusion without the need for explanation. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, receive the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by submitting a clear declaration via email or letter sent by post (email@example.com; Lubulona, Calle Marina 170, 08013 Barcelona, Spain).
You can use the withdrawal template below, but it is not obligatory.
Effects of withdrawal
If you withdraw from this contract, we will refund all payments we received from you, including shipment charges (except for additional costs arising when you choose a different delivery method to the most cost-efficient standard delivery offered by us), immediately and at the latest within fourteen days from the day we receive the notification that you are withdrawing from this contract. We use the same payment method that you used in the original transaction for this refund, unless we expressly agree otherwise with you; under no circumstances will you be charged fees for this refund.
We may refuse to pay the refund until the goods have been returned to us, or until you have provided evidence that you have shipped the goods back, whichever comes first.
You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us that you are withdrawing from this contract. The deadline is met if you send the goods within fourteen days. You will be responsible to pay for the shipping charges for the return of the goods.
You only need to pay for any loss in value of the goods if a test of the state, characteristics, and functioning of the goods shows that the loss in value is due your unnecessary handling of them.
Bailén 11, bajos
I hereby cancel the contract which I have entered into for the purchase of following products:
Product name(s) and quantities_______________________________________________
Ordered on (date):_________________________________________________________
Received on (date):________________________________________________________
Customer’s phone number___________________________________________________
Customer’s signature (only if on paper)_________________________________________
The Website may contain links to other third-party websites. Lubulona is not responsible for the content and the accuracy of material on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Our Right to Modification
We reserve the right to change or modify the content of our Website, including the Terms and Conditions and Data Protection Policies, at any given moment without notice. Please regularly check the Website content to stay up to date.
Liability and Exemption from Liability
The content displayed on our Website is for information purposes only. We do our best to keep the information up-to-date and correct, however we make no representations or warranties of any kind about the accuracy, reliability, completeness, or timeliness of the information or about the results to be obtained from using this Website or its content. Use of the Website and its content is at the user’s own risk. We do not guarantee that our Website will operate error-free or that our Website and its server are free of viruses or other harmful conditions. If your use of the Website or its content results in the need for servicing or replacing equipment or data, Lubulona is not responsible for those costs. To the extent permitted by law, we and third parties connected to us will not accept any liability for the following losses, regardless of their origin:
loss of income or revenue;
loss of business;
loss of earnings or loss of contracts;
loss of anticipated savings;
loss of data;
loss of management time or office hours.
Events beyond our Control (Force Majeure)
We will not be liable or responsible for any failure to perform, such as delay of delivery, due to causes outside our reasonable control (Force Majeure). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action.
Civil riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Intellectual and Industrial Property
The Website and its contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio) are owned by Lubulona, its licensors or other providers of such material, and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. You are allowed to use the Website for non-commercial use only. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted, are reserved by Lubulona.
You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Website. However, you may store files that are automatically cached by your Web browser for display enhancement purposes. If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by an applicable end user license agreement for such applications. If we provide social media features at any time, you may take such actions as are enabled by such features.
You are not allowed to use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text or delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Website.
You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
Lubulona’s name and logo, as well as all related names, logos, product and service names, designs and slogans, are trademarks of Lubulona or its affiliates or licensors. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs and slogans on the Website are the trademarks of their respective owners.
Complaints & Online Dispute Resolution
We hope that you are satisfied with our products and services and do not have any reason to complain. However, if there is anything you are not happy with, please contact us straight away and tell us. We will do our very best to find a solution and resolve the issue. Our email address is firstname.lastname@example.org. The online dispute resolution service provided by the EU Commission can be found here: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in an alternative dispute resolution for consumer disputes in front of a consumer dispute resolution entity.
Correction of Errors
When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Jurisdiction and applicable law
This Website and its content are subject to Spanish Law. In the event of any disputes, the parties shall submit to the exclusive jurisdiction of the Courts and Tribunals of Barcelona, Spain, which will have sole and exclusive competence in relation to any other jurisdiction.